2 Rules 4 Life
Get these down and everything else will fall in to place eventually.
Basics
"Basics are the foundation of greatness, but the hardest level to master."
"Consider others more important than yourself, or you'll always be up on your pedestal looking down on them."
"Don't take it personal - because it's not."
"You've delt with people all day long, but that one person has only dealt with you. Don't pass on frustration."
"Be kind. Everyone is fighting a battle you know nothing about."
"Did you accept the job? Then you accepted the responsibility to do the job. No one is forced to be hired."
"Give customers a reason to do business with you. If it's not an exceptional product they can't possibly get anywhere else, let it be an exceptional experience they'll be hard pressed to find anywhere else."